Posts made in August 2017

What to Expect from a Car Estimate

We’ve all heard a tale or two from someone who took their car to an auto repair shop to have one thing repaired, only to end up with a hefty bill after several issues arose that required fixing. Those stories lead some to distrust auto mechanics for fear their lack of knowledge of cars will make them a victim – being billed for work that wasn’t done or paying for fixes that weren’t necessary.

At Discount Muffler, Brake and Automotive we pride ourselves on our honesty. If it’s not broke, we won’t fix it. Our #1 goal is and always will be 100% customer satisfaction. We will never lie and tell you that your car needs service it really doesn’t. We’ll fix what’s necessary to ensure your safety and that of your passengers and will make suggestions to improve performance, gas mileage, etc.

Whether you bring your vehicle to our auto repair shop in Carpentersville, IL or one of our other locations, your car repair visit will begin with an estimate. Car repair estimates include the cost of the parts the mechanic expects to use and the labor required to complete the repairs, giving you a total cost.

Many garages will either stock most of the common parts needed for routine repairs, such as batteries and spark plugs, or they have a trusted local supplier they use. There is a mark-up on the parts at the garage over what you would pay if you bought your own parts.

Labor is usually the most costly portion of auto repair. Every garage has their own fees, which can usually range from $60-$100 per hour.

Other Fees
Some services such as alignments, radiator flushes and similar work does not get a breakdown into parts and labor, instead they are charged a standard flat fee.

In the end the price you pay may end up being higher than expected if additional repairs are needed, but your mechanic should explain all the repairs beforehand and get your permission before doing any work not on the original estimate.

What To Do If Your Car Breaks Down

If you take proper preventative care of your car then you’ll hopefully never experience being stranded roadside and in need of a tow truck. But, if you aren’t that lucky and one day find yourself stuck at a light or on the side of the road, it’s a good idea to be prepared for what to do, and not do, if your car decides to stop working – because car breakdowns can happen anytime, particularly at the least convenient times, in the worst possible places.

Hopefully you’ll never need to use these, but in the event you find yourself in need of a tow, here are some tips to remember so you can be prepared.

Get Your Car Out of Traffic
Your first priority is to get your vehicle to safety. Even if the engine cuts out, attempt to coast your car to the side of the road on a straightaway, avoiding curves if possible. If you’re stuck in rush hour traffic and can’t get out of the flow of cars, never get out of your vehicle. Turn on your hazard lights and call 911 immediately.

Call for Help
If you’re not safely out of the flow of traffic, your first call should be to the police. Then, if you have roadside coverage, you should give them a call. Finally, if you don’t have roadside service, you’ll want to call a towing company to tow your vehicle to Discount Muffler, Brake and auto repair in Palatine, IL. You can count on our experienced team to pinpoint the problem and get your vehicle running again.

Stay With Your Car
Once you’ve called roadside assistance or a tow truck, you should stay with your car until help arrives. If there’s a barrier, then wait behind it. If there isn’t and traffic is somewhat close to your car, then stay in your car with your seat belt on.